Returns & Exchanges

At Lunazone, we want you to be completely satisfied with your purchase. If your new fashion items aren't the perfect fit, you can return or exchange them within 30 days of delivery in their original, unworn condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging with all tags attached, and include the provided return authorization slip inside the box.

• 3.
  Ship It Back

  Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a convenient pickup.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.